Privacy Policy

Effective Date: March 16, 2026

This Privacy Policy describes how TensileMill CNC, Inc. (“TensileMill CNC,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you visit our website, use our online store, contact us, request a quotation, create an account, subscribe to updates, or otherwise interact with us.

This Privacy Policy applies to the TensileMill CNC website and online store, including pages used to market and sell consumables, spare parts, accessories, and related items. It does not apply to third-party websites, services, or platforms that may be linked from our website.

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

– name, company name, job title, billing address, shipping address, email address, and telephone number;

– account registration details and login credentials, if account functionality is available;

– order information, payment-related details, shipping preferences, tax-exemption details, and purchase history;

– product interest, machine model or serial number, technical requirements, support inquiries, and quote requests;

– communications you send to us by email, web form, phone, chat, or other channels;

– marketing preferences and subscription choices; and

– any other information you voluntarily submit to us.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect certain technical and usage information, such as:

– IP address;

– browser type, device type, operating system, and language preference;

– referring website, pages viewed, links clicked, date and time of access, and session data;

– approximate location information derived from IP address; and

– cookie identifiers and similar online identifiers.

Information from Third Parties

We may receive information from third parties such as payment processors, shipping providers, analytics providers, advertising partners, fraud-prevention providers, dealers, or publicly available sources, to help us process orders, improve our services, and protect our business.

2. How We Use Personal Information

We may use personal information to:

– provide, operate, maintain, and improve our website and online store;

– process orders, payments, shipping, returns, refunds, and exchanges;

– verify identity, detect fraud, prevent misuse, and maintain security;

– communicate with you about orders, quotations, support matters, and service updates;

– recommend compatible products, replacement parts, and consumables based on your inquiry or purchase history;

– respond to questions, technical requests, and customer service issues;

– personalize website content and improve usability and performance;

– send marketing or promotional messages where permitted by law or with your consent;

– comply with legal, tax, accounting, recordkeeping, and regulatory obligations; and

– establish, exercise, or defend legal claims and protect our rights, customers, personnel, and business operations.

3. Cookies and Similar Technologies

We may use cookies, pixels, tags, scripts, session storage, and similar technologies to:

– keep the website functioning properly;

– remember user preferences;

– understand how visitors use the website;

– improve performance and user experience;

– support security and fraud prevention; and

– measure the effectiveness of marketing and communications.

You can often control cookies through your browser settings. If you disable certain cookies, some website features may not function properly.

Depending on applicable law, some analytics or advertising-related technologies may be considered a “sale” or “sharing” of personal information. Where required, we will honor applicable opt-out rights and preference signals in accordance with law and our technical capabilities.

4. How We Share Personal Information

We may disclose personal information to:

– payment processors, e-commerce providers, hosting providers, and IT service providers;

– shipping carriers, freight providers, customs brokers, warehouses, and fulfillment partners;

– analytics, marketing, advertising, or communications service providers;

– professional advisers such as lawyers, auditors, insurers, and accountants;

– affiliates, contractors, distributors, or service technicians assisting with customer support or order fulfillment;

– government authorities, regulators, law enforcement, courts, or other parties when required by law or reasonably necessary to protect rights or safety; and

– a buyer, investor, lender, or successor entity in connection with a merger, acquisition, reorganization, financing, or sale of all or part of our business.

We do not disclose personal information except as described in this Privacy Policy, as permitted by law, or with your direction or consent.

5. Legal Bases for Processing

Where applicable law requires a legal basis for processing, we may process personal information on the basis of:

– your consent;

– the need to perform a contract or take steps at your request before entering into a contract;

– our legitimate interests, such as operating and improving our business, communicating with customers, preventing fraud, and securing our systems;

– compliance with legal obligations; and

– the establishment, exercise, or defense of legal claims.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

– provide products and services;

– maintain business and tax records;

– resolve disputes and enforce agreements;

– comply with legal, regulatory, accounting, and reporting obligations; and

– preserve evidence relating to claims, complaints, and investigations.

Retention periods may vary depending on the nature of the information and the reasons it was collected.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, and disclosure. However, no data transmission over the Internet or electronic storage system can be guaranteed to be completely secure. You use the website and submit information at your own risk.

8. International Transfers

We may process and store personal information in the United States, Canada, or other jurisdictions where we or our service providers operate. Those jurisdictions may not provide the same level of data protection as your home jurisdiction. When required by law, we will take appropriate steps to protect personal information transferred across borders.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

– request access to personal information we hold about you;

– request correction of inaccurate or incomplete information;

– request deletion of certain personal information;

– object to or restrict certain processing activities;

– withdraw consent where processing is based on consent;

– opt out of marketing communications;

– request portability of certain information; or

– appeal a decision regarding a privacy request where required by law.

To exercise privacy rights, contact us using the details listed below. We may need to verify your identity before fulfilling a request. We may deny or limit requests where permitted by law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly. Even if you opt out of marketing, we may still send transactional or service-related communications.

10. Children’s Privacy

Our website and online store are intended for business, industrial, laboratory, educational, and adult users. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Third-Party Links and Services

Our website may link to third-party websites, software, videos, payment gateways, or external resources. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review the privacy policies of any third-party services you use.

12. Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to these signals, our website may not respond to all such settings unless required by law.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, technologies, or website functionality. When we post an updated version, the revised Privacy Policy will become effective on the stated Effective Date. Your continued use of the website after an update means you acknowledge the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, please contact:

TensileMill CNC, Inc.
2220 Meridian Blvd., Suite #AF937
Minden, NV 89423 USA
Email: sales@tensilemillcnc.com
Phone: +1 (877) 672-2622